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Buy&Ship Plus

Updated over 4 months ago

  • For Buyforyou orders, please contact us for Buy&Ship Plus. For more information on related protections, please refer to Purchase Protection

  • This plan covers lost or damaged parcels and returns services to specific countries.

  • The Buy&Ship Plus fee is 3% of the declared value of the parcel and will be collected together with the delivery fee (Minimum charge: USD$3)

  • Each parcel, associated with a unique tracking number, is considered independently and the maximum fee of Buy&Ship Plus per parcel is US$1,560

  • Buy&Ship may refuse a claim for compensation and return if the declared value of the parcel is lower than the price stated on the proof of purchase

  • If the declared value of the parcel is higher than the price stated on the proof of purchase, the fee of Buy&Ship Plus collected will not be refunded

  • The compensation of the delivery fee will be refunded into the corresponding member’s account in the form of Buy&Ship credits, which can be used within one year (If any)

  • The Buy&Ship Plus fee is not included in any compensation

  • All protection of an order shall be effective upon order completion

Refund process

Lost or damaged parcels

  • Any Buy&Ship members must file a claim within 3 days of receiving their parcels. Late applications will not be considered.

  • Please send the documents below to global-support@buynship.com, with “Claim: Buy&Ship Plus + Member ID + Order number + Lost Damage Parcel” in the email subject

    • Proof of purchase, such as invoices or transaction records (including the product’s content and value)

    • Delivery notifications from the sellers

    • Photographs of the damaged parcel/contents of the parcel (if any)

    • Contact details of the sellers

    • Buy&Ship reserves the right to request members to provide more information as needed

  • Buy&Ship reserves the right to refuse a claim if any above-mentioned documents are lacking or if we are not able to confirm the necessary details

  • Please keep all the packaging and contents of the parcels until the investigation is completed

  • Once the member has submitted all required documents, we will respond within 7 days. If the claim is approved, the refund details will be included in an email

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