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Purchase Protection

Updated over 4 months ago

  • Applicable to all products purchased on Buy&Ship, i.e. products purchased via Buyforyou service

  • The protection covers lost or damaged parcels and return services but does not include exchange services

  • Some products may be shipped in separate shipments, and the shopping protection is associated with the shipment‘s tracking number

  • Compensation will be refunded to the original payment credit card or bank account

  • The amount of compensation will be based on the product’s price, which shall be the actual amount paid at checkout

  • The compensation of the delivery fee will be refunded into the corresponding member’s account in Buy&Ship credits, which can be used within one year (If any)

Lost or damaged parcels

  • If the entire parcel is lost, in the case of all items with the same tracking number, Buy&Ship shall compensate for the product value and the Buyforyou service fee

  • If partial loss of goods (pertaining to partial items under a single tracking number), Buy&Ship will initiate an investigation upon receipt of a claim and ascertain the compensation amount for the lost items based on the findings of the investigation

  • If the parcel contents cannot function properly, Buy&Ship will investigate upon receiving the claim, and compensation will be based on the investigation’s result. The compensation will be based on the product’s price, which shall be the amount paid at checkout. Buyforyou‘s service fee is non-refundable

Refund process

Lost or damaged parcels

  • Members must file a claim within 7 days of receiving the parcel. Late applications will not be considered

  • Please send the documents below to global-support@buynship.com, with “Claim: Purchase Protection + Member ID + Shipment order number + Claim” in the email subject

    • Buyforyou order number

    • Briefly describe the reason for the claim

    • Pictures of relevant damaged goods (if any)

    • Buy&Ship reserves the right to request members to provide more information as needed

  • Buy&Ship reserves the right to refuse a claim if any above-mentioned documents are lacking or if we are not able to confirm the necessary details

  • Please keep all the packaging and contents of the parcels until the investigation is completed

  • Once the member has submitted all required documents, we will respond within 7 days. If the claim is approved, the refund details will be included in an email

  • In case of any dispute, the decision of Buy&Ship shall be final

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